Terms & Conditions

Effective Date: 17 July 2026

Welcome to The Nuravelle Collection. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions govern the use of our website and the purchase of products from The Nuravelle Collection. By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products

We strive to ensure all product descriptions, images, specifications, and pricing are accurate. However, colours may vary slightly due to screen settings, and we reserve the right to correct any errors or omissions without prior notice.

All products are subject to availability.

3. Pricing

All prices are displayed in ZAR and include applicable taxes unless otherwise stated.

We reserve the right to change prices at any time without notice.

4. Orders

Once an order has been placed, you will receive an order confirmation via email.

We reserve the right to refuse or cancel any order due to:

Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Payment issues

If your order is cancelled after payment has been received, a full refund will be issued.

5. Payment

We accept secure payment methods offered during checkout.

Orders will only be processed once payment has been successfully received.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on your location and courier delays.

While we aim to dispatch orders promptly, we cannot guarantee delivery dates.

Customers are responsible for ensuring the shipping address provided is accurate.

7. Returns & Refunds

If you are not satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

Returned items must be:

Unused
In their original packaging
In resalable condition

Refunds will be processed once returned items have been inspected.

For hygiene reasons, certain baby products may not be eligible for return if opened or used.

8. Warranty

Where applicable, products are covered by the manufacturer's warranty.

Warranty does not cover:

Normal wear and tear
Misuse
Accidental damage
Improper care or assembly

9. Product Safety

Adult supervision is recommended whenever babies or young children use our products.

Always follow the manufacturer's instructions and age recommendations.

The Nuravelle Collection shall not be liable for injury or damage resulting from improper use of any product.

10. Intellectual Property

All content on this website, including text, images, logos, graphics, and product descriptions, is the property of The Nuravelle Collection and may not be copied, reproduced, or distributed without written permission.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

12. Limitation of Liability

To the fullest extent permitted by law, The Nuravelle Collection shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the purchase price of the product in question.